@import url('https://fonts.googleapis.com/css2?family=Nunito:wght@300;400;600;700;800&display=swap');

/* ============================================================
   RESET & BASE
   ============================================================ */
*, *::before, *::after { box-sizing: border-box; }

.pqrs-body,
.pqrs-admin-body,
.pqrs-login-body {
    font-family: 'Nunito', sans-serif;
    margin: 0;
    padding: 0;
}
.pqrs-body { background: #f5f5f5; color: #1a1a1a; line-height: 1.5; }
.pqrs-admin-body { background: #f0f0f0; color: #1a1a1a; line-height: 1.5; }

/* ============================================================
   HEADER (publico)
   ============================================================ */
.pqrs-header {
    background: #1a1a1a;
    color: #fff;
    padding: 20px 0;
}
.pqrs-header-inner {
    max-width: 1140px;
    margin: 0 auto;
    padding: 0 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 10px;
}
.pqrs-header-left h1 {
    font-weight: 700;
    font-size: 1.4rem;
    color: #fdd926;
    margin: 0 0 4px 0;
    text-transform: uppercase;
    letter-spacing: 1px;
}
.pqrs-header-left p {
    color: #ccc;
    font-size: 0.85rem;
    margin: 0;
}
.pqrs-header-left a { color: #fdd926; text-decoration: underline; }
.pqrs-header-right {
    text-align: right;
    font-size: 0.8rem;
    color: #ccc;
    line-height: 1.5;
}
.pqrs-header-right a { color: #fdd926; text-decoration: none; }

@media (max-width: 768px) {
    .pqrs-header-inner { flex-direction: column; text-align: center; }
    .pqrs-header-right { text-align: center; width: 100%; }
    .pqrs-header-left h1 { font-size: 1.2rem; }
}

/* ============================================================
   CONTENEDORES
   ============================================================ */
.pqrs-container {
    max-width: 1140px;
    margin: 0 auto;
    padding: 28px 24px 40px;
}

/* ============================================================
   FORMULARIO PUBLICO - CARD-BASED
   ============================================================ */
.pqrs-form-title {
    margin-bottom: 20px;
}
.pqrs-form-title h2 {
    font-weight: 700;
    font-size: 1.25rem;
    color: #1a1a1a;
    margin: 0 0 4px 0;
}
.pqrs-form-title p {
    color: #666;
    font-size: 0.85rem;
    margin: 0;
}

.pqrs-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
}

.pqrs-field-card {
    background: #fff;
    border-radius: 12px;
    border: 1px solid #e8e8e8;
    padding: 16px 18px 14px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.04);
    transition: box-shadow 0.2s, border-color 0.2s;
}
.pqrs-field-card:hover {
    box-shadow: 0 3px 10px rgba(0,0,0,0.06);
    border-color: #ddd;
}
.pqrs-field-card:focus-within {
    border-color: #fdd926;
    box-shadow: 0 0 0 3px rgba(253, 217, 38, 0.12), 0 3px 10px rgba(0,0,0,0.06);
}
.pqrs-field-card.pqrs-full {
    grid-column: 1 / -1;
}

.pqrs-field-label {
    display: block;
    font-size: 0.72rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    color: #333;
    margin-bottom: 8px;
}
.pqrs-field-label .pqrs-required { color: #e74c3c; }

.pqrs-field-input,
.pqrs-field-select,
.pqrs-field-textarea {
    width: 100%;
    border: none;
    outline: none;
    background: transparent;
    font-family: 'Nunito', sans-serif;
    font-size: 0.95rem;
    color: #1a1a1a;
    padding: 0;
    line-height: 1.4;
}
.pqrs-field-input::placeholder,
.pqrs-field-textarea::placeholder,
.pqrs-field-select:invalid { color: #999; }
.pqrs-field-textarea {
    resize: vertical;
    min-height: 80px;
}
.pqrs-field-select {
    cursor: pointer;
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23999' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 2px center;
    padding-right: 18px;
}

.pqrs-check-card {
    grid-column: 1 / -1;
    background: #fff;
    border-radius: 12px;
    border: 1px solid #e8e8e8;
    padding: 14px 18px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.04);
    display: flex;
    align-items: flex-start;
    gap: 10px;
}
.pqrs-check-card input[type="checkbox"] {
    width: 18px;
    height: 18px;
    margin-top: 2px;
    accent-color: #fdd926;
    cursor: pointer;
    flex-shrink: 0;
}
.pqrs-check-card label {
    font-size: 0.85rem;
    color: #555;
    line-height: 1.5;
    cursor: pointer;
}
.pqrs-check-card label a {
    color: #1a1a1a;
    font-weight: 700;
    text-decoration: underline;
}

/* ============================================================
   BOTONES
   ============================================================ */
.pqrs-submit-wrap {
    grid-column: 1 / -1;
    text-align: center;
    margin-top: 4px;
}
.pqrs-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #fdd926;
    color: #1a1a1a;
    border: none;
    padding: 14px 56px;
    font-size: 0.95rem;
    font-weight: 800;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    border-radius: 10px;
    cursor: pointer;
    text-decoration: none;
    transition: all 0.2s;
    font-family: 'Nunito', sans-serif;
    line-height: 1;
}
.pqrs-btn:hover {
    background: #e5c520;
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(253, 217, 38, 0.35);
}
.pqrs-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}
.pqrs-btn-outline {
    background: transparent;
    color: #1a1a1a;
    border: 2px solid #1a1a1a;
    padding: 12px 28px;
    font-size: 0.85rem;
}
.pqrs-btn-outline:hover {
    background: #1a1a1a;
    color: #fdd926;
}
.pqrs-btn-sm { padding: 10px 24px; font-size: 0.8rem; }
.pqrs-btn-dark {
    background: #1a1a1a;
    color: #fff;
}
.pqrs-btn-dark:hover {
    background: #333;
    color: #fdd926;
}

/* ============================================================
   ALERTAS
   ============================================================ */
.pqrs-alert {
    grid-column: 1 / -1;
    padding: 14px 18px;
    border-radius: 10px;
    margin-bottom: 6px;
    font-size: 0.9rem;
    border-left: 3px solid;
}
.pqrs-alert-success {
    background: #f0f9f0;
    color: #27ae60;
    border-left-color: #27ae60;
}
.pqrs-alert-danger {
    background: #fdf2f2;
    color: #c0392b;
    border-left-color: #c0392b;
}
.pqrs-alert-info {
    background: #eaf2ff;
    color: #2980b9;
    border-left-color: #2980b9;
}
.pqrs-alert ul { margin: 0; padding-left: 18px; }

/* ============================================================
   TICKET BADGE
   ============================================================ */
.pqrs-ticket-badge {
    display: inline-block;
    background: #1a1a1a;
    color: #fdd926;
    padding: 10px 28px;
    border-radius: 8px;
    font-size: 1.3rem;
    font-weight: 800;
    letter-spacing: 2px;
    margin: 10px 0;
}

/* ============================================================
   CONSULTA - RESULTADO
   ============================================================ */
.pqrs-consulta-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
    max-width: 700px;
    margin: 0 auto;
}

.pqrs-result-card {
    background: #fff;
    border-radius: 14px;
    border: 1px solid #e8e8e8;
    box-shadow: 0 2px 10px rgba(0,0,0,0.05);
    overflow: hidden;
    margin-top: 24px;
}
.pqrs-result-header {
    background: #1a1a1a;
    color: #fff;
    padding: 22px 28px;
    text-align: center;
}
.pqrs-result-header h3 {
    font-size: 1.1rem;
    font-weight: 700;
    margin: 0 0 6px 0;
    color: #fdd926;
    text-transform: uppercase;
    letter-spacing: 1px;
}
.pqrs-result-header .pqrs-ticket-badge {
    background: #fdd926;
    color: #1a1a1a;
    margin-top: 8px;
}
.pqrs-result-body {
    padding: 28px;
}

.pqrs-info-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}
@media (max-width: 768px) {
    .pqrs-info-grid { grid-template-columns: 1fr; }
    .pqrs-consulta-grid { grid-template-columns: 1fr; }
}

.pqrs-info-item {
    background: #fafafa;
    border-radius: 10px;
    padding: 14px 16px;
    border: 1px solid #f0f0f0;
}
.pqrs-info-label {
    font-size: 0.68rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #888;
    margin-bottom: 6px;
}
.pqrs-info-value {
    font-size: 0.95rem;
    font-weight: 600;
    color: #1a1a1a;
}

.pqrs-msg-box {
    background: #fafafa;
    border-radius: 10px;
    padding: 18px 20px;
    border: 1px solid #f0f0f0;
    margin-bottom: 16px;
}
.pqrs-msg-box h4 {
    font-size: 0.75rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #888;
    margin: 0 0 10px 0;
}
.pqrs-msg-box p {
    color: #444;
    line-height: 1.6;
    margin: 0;
    font-size: 0.95rem;
}
.pqrs-msg-box-respuesta {
    border-left: 3px solid #fdd926;
}

/* ============================================================
   ADMIN - SIDEBAR
   ============================================================ */
.pqrs-sidebar {
    background: #1a1a1a;
    width: 260px;
    min-height: 100vh;
    color: #fff;
    padding: 24px 16px;
    flex-shrink: 0;
    position: fixed;
    left: 0;
    top: 0;
    bottom: 0;
    overflow-y: auto;
    z-index: 100;
}
.pqrs-sidebar-logo {
    font-size: 1.2rem;
    font-weight: 800;
    color: #fdd926;
    margin-bottom: 28px;
    padding-bottom: 18px;
    border-bottom: 2px solid #fdd926;
    text-align: center;
}
.pqrs-sidebar a {
    color: rgba(255,255,255,0.7);
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 11px 14px;
    border-radius: 10px;
    margin-bottom: 4px;
    font-size: 0.88rem;
    font-weight: 600;
    transition: all 0.2s;
}
.pqrs-sidebar a:hover,
.pqrs-sidebar a.pqrs-active {
    color: #1a1a1a;
    background: #fdd926;
}
.pqrs-sidebar hr {
    border: none;
    border-top: 1px solid rgba(255,255,255,0.1);
    margin: 16px 0;
}
.pqrs-sidebar-badge {
    background: rgba(255,255,255,0.15);
    color: #fff;
    font-size: 0.7rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 10px;
    margin-left: auto;
}
.pqrs-sidebar a:hover .pqrs-sidebar-badge,
.pqrs-sidebar a.pqrs-active .pqrs-sidebar-badge {
    background: rgba(26,26,26,0.2);
    color: #1a1a1a;
}

/* ============================================================
   ADMIN - MAIN
   ============================================================ */
.pqrs-main {
    margin-left: 260px;
    padding: 28px 32px 40px;
    min-height: 100vh;
}
.pqrs-main-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
    flex-wrap: wrap;
    gap: 10px;
}
.pqrs-main-header h2 {
    font-weight: 700;
    font-size: 1.4rem;
    margin: 0;
    font-family: 'Nunito', sans-serif;
}
.pqrs-main-header span {
    color: #888;
    font-size: 0.9rem;
}

/* ============================================================
   ADMIN - STATS
   ============================================================ */
.pqrs-stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}
.pqrs-stat-card {
    background: #fff;
    border-radius: 14px;
    padding: 22px 20px;
    border: 1px solid #e8e8e8;
    box-shadow: 0 1px 4px rgba(0,0,0,0.04);
    transition: transform 0.2s, box-shadow 0.2s;
}
.pqrs-stat-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 16px rgba(0,0,0,0.08);
}
.pqrs-stat-label {
    font-size: 0.72rem;
    text-transform: uppercase;
    color: #888;
    margin-bottom: 8px;
    font-weight: 700;
    letter-spacing: 0.5px;
}
.pqrs-stat-value {
    font-size: 1.8rem;
    font-weight: 800;
    color: #1a1a1a;
}
.pqrs-stat-value.pqrs-text-primary { color: #fdd926; }
.pqrs-stat-value.pqrs-text-warning { color: #f39c12; }
.pqrs-stat-value.pqrs-text-success { color: #27ae60; }
.pqrs-stat-value.pqrs-text-muted { color: #888; }

/* ============================================================
   ADMIN - FILTROS
   ============================================================ */
.pqrs-filters-card {
    background: #fff;
    border-radius: 14px;
    border: 1px solid #e8e8e8;
    box-shadow: 0 1px 4px rgba(0,0,0,0.04);
    padding: 20px 24px;
    margin-bottom: 24px;
}
.pqrs-filters-grid {
    display: grid;
    grid-template-columns: 2fr 1.5fr 1fr 1fr;
    gap: 12px;
    align-items: end;
}
.pqrs-filter-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
}
.pqrs-filter-label {
    font-size: 0.68rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #888;
    line-height: 1.2;
}
.pqrs-filter-input,
.pqrs-filter-select {
    width: 100%;
    height: 44px;
    line-height: 44px;
    padding: 0 14px;
    border: 2px solid #e8e8e8;
    border-radius: 10px;
    font-family: 'Nunito', sans-serif;
    font-size: 0.9rem;
    color: #1a1a1a;
    background: #fff;
    outline: none;
    transition: all 0.2s;
    box-sizing: border-box;
}
.pqrs-filter-input::placeholder { color: #999; }
.pqrs-filter-input:focus,
.pqrs-filter-select:focus {
    border-color: #fdd926;
    box-shadow: 0 0 0 3px rgba(253, 217, 38, 0.12);
}
.pqrs-filter-select {
    cursor: pointer;
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23999' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    padding-right: 36px;
}
.pqrs-filter-btn {
    height: 44px;
    line-height: 44px;
    padding: 0 20px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #1a1a1a;
    color: #fff;
    border: none;
    font-family: 'Nunito', sans-serif;
    font-size: 0.85rem;
    font-weight: 700;
    border-radius: 10px;
    cursor: pointer;
    text-decoration: none;
    transition: all 0.2s;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    box-sizing: border-box;
    width: 100%;
}
.pqrs-filter-btn:hover {
    background: #333;
    color: #fdd926;
}
.pqrs-filter-btn-outline {
    background: transparent;
    color: #1a1a1a;
    border: 2px solid #1a1a1a;
}
.pqrs-filter-btn-outline:hover {
    background: #1a1a1a;
    color: #fdd926;
}

/* ============================================================
   ADMIN - TABLA
   ============================================================ */
.pqrs-table-card {
    background: #fff;
    border-radius: 14px;
    border: 1px solid #e8e8e8;
    box-shadow: 0 1px 4px rgba(0,0,0,0.04);
    overflow: hidden;
}
.pqrs-table-wrap {
    overflow-x: auto;
}
.pqrs-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.88rem;
    font-family: 'Nunito', sans-serif;
}
.pqrs-table thead th {
    font-size: 0.65rem;
    text-transform: uppercase;
    letter-spacing: 0.8px;
    font-weight: 800;
    color: #888;
    background: #fafafa;
    padding: 14px 16px;
    text-align: left;
    border-bottom: 2px solid #eee;
    white-space: nowrap;
}
.pqrs-table tbody td {
    padding: 14px 16px;
    vertical-align: middle;
    border-bottom: 1px solid #f0f0f0;
}
.pqrs-table tbody tr:hover td {
    background: #fafafa;
}
.pqrs-table tbody tr:last-child td {
    border-bottom: none;
}

.pqrs-ticket-code {
    background: #f5f5f5;
    padding: 4px 10px;
    border-radius: 6px;
    font-size: 0.82rem;
    font-weight: 700;
    color: #1a1a1a;
    font-family: 'Nunito', sans-serif;
    white-space: nowrap;
}
.pqrs-cliente-nombre {
    font-weight: 700;
    color: #1a1a1a;
    margin-bottom: 2px;
}
.pqrs-cliente-email {
    color: #888;
    font-size: 0.78rem;
}
.pqrs-doc-tipo {
    font-weight: 600;
    color: #444;
}
.pqrs-doc-numero {
    color: #888;
    font-size: 0.78rem;
}

/* ============================================================
   ESTADOS
   ============================================================ */
.pqrs-status-pill {
    display: inline-block;
    padding: 5px 14px;
    border-radius: 20px;
    font-size: 0.72rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    white-space: nowrap;
}
.pqrs-status-nuevo { background: #fff8e1; color: #f39c12; }
.pqrs-status-en-proceso { background: #e3f2fd; color: #1976d2; }
.pqrs-status-resuelto { background: #e8f5e9; color: #388e3c; }
.pqrs-status-cerrado { background: #f5f5f5; color: #616161; }

/* ============================================================
   BOTON VER
   ============================================================ */
.pqrs-btn-ver {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #1a1a1a;
    color: #fff;
    border: none;
    padding: 8px 18px;
    font-family: 'Nunito', sans-serif;
    font-size: 0.78rem;
    font-weight: 700;
    border-radius: 8px;
    cursor: pointer;
    text-decoration: none;
    transition: all 0.2s;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.pqrs-btn-ver:hover {
    background: #fdd926;
    color: #1a1a1a;
}

/* ============================================================
   PAGINACION
   ============================================================ */
.pqrs-pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 12px;
    margin-top: 24px;
    flex-wrap: wrap;
}
.pqrs-pagination a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #fff;
    color: #1a1a1a;
    border: 2px solid #e0e0e0;
    padding: 8px 18px;
    font-family: 'Nunito', sans-serif;
    font-size: 0.82rem;
    font-weight: 700;
    border-radius: 10px;
    cursor: pointer;
    text-decoration: none;
    transition: all 0.2s;
}
.pqrs-pagination a:hover {
    background: #fdd926;
    border-color: #fdd926;
    color: #1a1a1a;
}
.pqrs-pagination-info {
    color: #888;
    font-size: 0.85rem;
    font-weight: 600;
}

/* ============================================================
   VACIO
   ============================================================ */
.pqrs-empty-state {
    text-align: center;
    padding: 50px 20px;
    color: #888;
}

/* ========== LOGIN ========== */
.pqrs-login-body {
    background: #1a1a1a;
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: 'Nunito', sans-serif;
    margin: 0;
    padding: 20px;
}
.pqrs-login-card {
    background: #fff;
    border-radius: 16px;
    padding: 50px 40px;
    max-width: 420px;
    width: 100%;
    box-shadow: 0 20px 60px rgba(0,0,0,0.4);
}
.pqrs-login-logo {
    text-align: center;
    margin-bottom: 30px;
}
.pqrs-login-logo h3 {
    font-weight: 800;
    font-size: 1.8rem;
    color: #1a1a1a;
    margin: 0;
}
.pqrs-login-logo span {
    color: #fdd926;
}
.pqrs-login-card > p {
    text-align: center;
    color: #888;
    margin-bottom: 30px;
    font-size: 0.95rem;
}
.pqrs-login-field {
    margin-bottom: 16px;
}
.pqrs-login-field label {
    display: block;
    font-size: 0.72rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    color: #333;
    margin-bottom: 8px;
}
.pqrs-login-field input {
    width: 100%;
    height: 48px;
    padding: 0 16px;
    border: 2px solid #e8e8e8;
    border-radius: 10px;
    font-family: 'Nunito', sans-serif;
    font-size: 1rem;
    color: #1a1a1a;
    background: #fff;
    outline: none;
    transition: all 0.2s;
}
.pqrs-login-field input:focus {
    border-color: #fdd926;
    box-shadow: 0 0 0 3px rgba(253, 217, 38, 0.12);
}
.pqrs-login-btn {
    width: 100%;
    height: 48px;
    background: #fdd926;
    color: #1a1a1a;
    border: none;
    border-radius: 10px;
    font-family: 'Nunito', sans-serif;
    font-size: 0.95rem;
    font-weight: 800;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    cursor: pointer;
    transition: all 0.2s;
    margin-top: 8px;
}
.pqrs-login-btn:hover {
    background: #e5c520;
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(253, 217, 38, 0.35);
}
.pqrs-login-alert {
    padding: 12px 16px;
    border-radius: 8px;
    margin-bottom: 16px;
    font-size: 0.9rem;
    border-left: 3px solid #c0392b;
    background: #fdf2f2;
    color: #c0392b;
}

/* ============================================================
   UTILIDADES
   ============================================================ */
.pqrs-text-center { text-align: center; }
.pqrs-text-right { text-align: right; }
.pqrs-mt-3 { margin-top: 12px; }
.pqrs-mt-4 { margin-top: 20px; }
.pqrs-mb-2 { margin-bottom: 10px; }
.pqrs-mb-3 { margin-bottom: 12px; }
.pqrs-mb-4 { margin-bottom: 20px; }
.pqrs-d-flex { display: flex; }
.pqrs-gap-2 { gap: 10px; }
.pqrs-justify-center { justify-content: center; }
.pqrs-justify-between { justify-content: space-between; }
.pqrs-align-center { align-items: center; }
.pqrs-flex-wrap { flex-wrap: wrap; }
.pqrs-w-100 { width: 100%; }

/* ============================================================
   RESPONSIVE ADMIN
   ============================================================ */
@media (max-width: 1024px) {
    .pqrs-sidebar { width: 220px; }
    .pqrs-main { margin-left: 220px; padding: 20px 24px; }
    .pqrs-stats-grid { grid-template-columns: repeat(2, 1fr); }
    .pqrs-filters-grid { grid-template-columns: 1fr 1fr; }
    .pqrs-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 768px) {
    .pqrs-sidebar {
        width: 100%;
        position: relative;
        min-height: auto;
        padding: 16px;
    }
    .pqrs-main { margin-left: 0; padding: 16px; }
    .pqrs-stats-grid { grid-template-columns: repeat(2, 1fr); gap: 12px; }
    .pqrs-stat-card { padding: 16px; }
    .pqrs-stat-value { font-size: 1.4rem; }
    .pqrs-filters-grid { grid-template-columns: 1fr; }
    .pqrs-main-header h2 { font-size: 1.1rem; }
    .pqrs-grid { grid-template-columns: 1fr; gap: 12px; }
    .pqrs-container { padding: 20px 16px; }
    .pqrs-result-body { padding: 20px 16px; }
    .pqrs-info-grid { grid-template-columns: 1fr; }
    .pqrs-btn { width: 100%; padding: 14px; }
}